Practical compliance training for support workers
Upskill your care team with 100% hands-on hygiene, chemical safety, and domestic assistance training. Master universal infection control frameworks and equip your staff with fully compliant CAT Packs for immediate community readiness.
Training and compliance
Choose from practical in-person academy workshops, complete on boarding bundles, or standalone mobile CAT Packs tailored for NDIS providers, independent contractors, and care professionals.
Saturday practical workshop
Join our 2-hour intensive face-to-face workshop at our Lake Macquarie residential academy. Capped strictly at 4 participants to guarantee personalised validation, ergonomic coaching, and zero roster disruptions.
On-site agency delivery
Custom corporate group training delivered directly to your agency offices or communal living facilities across the Newcastle, Hunter, and Central Coast regions. Streamline onboarding and ensure audit-ready compliance.
Premium on-boarding bundle
The ultimate solution for new hires. Combines our hands-on 2-hour certification workshop with a fully stocked CAT Pack (Community Access Transit Pack) or for purchase separately.
Why Supportive Horizons training works
Because cleaning isn't learned on a screen—we deliver hands-on household training on-site
The 3-minute toilet drill
“The 3-Minute Toilet Drill: A step-by-step, contact-free sanitation sequence that ensures absolute hygiene without wasting valuable shift time.”
NDIS etiquette and care shift protocols
Support workers are trained to prioritise dignity, respect, and compliance throughout every shift:
- Demonstrated correct participant-first entry drill: Mastering the "Knock, Announce, Ask" routine to respect participant privacy and autonomy in their own home.
- Exhibited professional communication boundaries: Setting and upholding clear, respectful boundaries across everyday shift duties and domestic tasks.
- Verified understanding of immediate incident reporting: Ensuring prompt, accurate escalation and documentation under NDIS quality and safeguarding frameworks.
Point-of-service risk assessment
Every safe shift starts before domestic or personal care tasks begin. Our practical training instills critical dynamic safety habits across all environments:
- Conducted a rapid 2-minute visual hazard scan before beginning tasks: Support workers learn to systematically evaluate new and dynamic domestic settings upon arrival.
- Identified potential slip/trip/fall hazards: Immediate detection and mitigation of loose rugs, unattended pets, trailing cables, and wet surfaces to protect both the participant and themselves.
Asset and tool sanitisation
Maintaining clinical hygiene standards requires rigorous care of equipment after every task:
- Emptied, cleaned, and stored mops, buckets, and cloths in a hygienic manner: Support workers master thorough decontamination and proper airflow drying techniques to prevent mould, bacterial growth, and odour.
- Prevented contamination of residential clean sinks or personal laundry facilities: Strict containment protocols ensure wastewater and dirty cleaning textiles never mix with participant food preparation zones or private domestic spaces.
Ergonomics and injury prevention
Protecting the physical well-being of support workers while ensuring participant safety in domestic spaces is essential to sustainable care work:
- Demonstrated safe, posture-aligned manual handling techniques: Practical execution of spine-neutral postures and safe biomechanics while vacuuming, mopping, and lifting heavy wash buckets.
- Exhibited safe electrical cord management: Systematically routing and securing equipment cables to ensure zero tripping risk for mobile participants and carers alike.
Chemical safety and WHS compliance
Our practical training ensures every support worker operates safely and strictly adheres to Australian workplace standards:
- Interpreted chemical labels and SDS: Correctly identified risk ratings, active ingredients, and mandatory emergency procedures using Safety Data Sheets (SDS).
- Demonstrated safe dilution ratios: Accurately mixed and transferred cleaning concentrates into spray bottles using appropriate Personal Protective Equipment (PPE) to eliminate spill and splash hazards.
Infection Control & Hygiene
• Demonstrated complete mastery of the universal colour-coded microfibre cloth framework (Red: Toilet, Yellow: Bathroom, Green: Kitchen, Blue: Dusting).
• Prevented any cross-contamination during simulated rotations.
Be Equipped with the CAT Pack
The Ultimate Mobile Compliance Kit for NDIS Support Workers.
Support Workers don't just work in a controlled office environment—their workplace shifts to cars, cafes, public parks, and community hubs. When a participant experiences a hygiene accident, a sudden spill, or a minor first-aid emergency in public, your staff cannot afford to be unequipped.
The Supportive Horizons CAT Pack is a professional, clinical-grade mobile toolkit designed to ensure absolute safety, infection control, and duty of care compliance during community outings.
